The William Harvey Library has just published its 2017 Annual Report (GEH computers only), which has been well received by the Workforce & Development Sub Committee. Some highlights:
- The William Harvey Library is a successful service, having achieved a Library Quality Assurance Framework score of 96.67%.
- In our user survey we achieved a net promoter score of 45. 59% of respondents were very satisfied.
- The number of users receiving training or literature searches has increased again. We did 402 literature searches in 2016-17, which is an all-time record.
- New developments this year include our Discovery Service, user requesting of ebooks and a new security system that will make self-checkout and return of books easier.
Looking forward 2017-2018, we hope to support better access to Trust policies and guidelines and further improve the Library space.