Privacy Policy

This privacy policy explains how George Eliot Hospital NHS Trust and South Warwickshire University NHS Foundation Trust Knowledge and Library Services (KLS) use any personal information you provide to us.

What information do we collect about you?

We collect information about you when you register with KLS, or make requests for services such as evidence searches, make request for articles or books, request access to our online resources, or sign up for evidence updates. We also collect information when you voluntarily complete surveys or provide feedback.

Website usage information is collected using cookies.

How will we use the information about you?

We collect information to enable us to provide services to you and if you agree, to send you KLS updates.

We use some third-parties to help us manage and provide these services, and the information you provide to us may be shared with them. These are:

We may also share some information with other HeLM library services if you move organisation.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity using Google Analytics.

For further information about cookies, visit

You can set your browser not to accept cookies and above website explains how to remove cookies from your browser. However, in a few cases some of our website features may not work as a result.

Links and embedded content

Our website provides links to other websites and embedded content from third-party sites such as  Twitter.

This privacy policy only applies to this website.

Changes to our privacy policy

We keep our privacy policies under regular review and we will place any updates on this page. This privacy policy was last updated on 2nd February 2023.